pak804 Privacy Policy – How We Handle Your Personal Data

1 Introduction

pak804 is committed to protecting the privacy of every player who registers and uses our platform. This Privacy Policy sets out in clear terms what personal data we collect, why we collect it, how it is used, how long it is kept, and what your rights are in relation to that data.

This policy covers your use of the pak804 website, the sports betting section, the casino, live casino, slots, deposits and withdrawals, and any other feature or service we offer through the platform. It applies regardless of whether you access pak804 on a desktop browser or a mobile device.

By creating an account on pak804 and using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with this policy, you should not use pak804.

2 Data We Collect

pak804 collects personal data in the following categories:

Account Registration Data

• Full name as provided during registration
• Date of birth (used for age verification — 18+ requirement)
• Mobile phone number
• Email address
• Password (stored in hashed form — never in plain text)

Identity Verification Data

• National Identity Card (CNIC) number and image, where requested for verification
• Proof of address documentation, where required
• Source of funds documentation, where required for AML compliance

Transaction Data

• Deposit history — amount, date, payment method (e.g. JazzCash, Easypaisa, Raast, bank transfer)
• Withdrawal requests — amount, date, destination method
• Betting and gaming history — bets placed, games played, outcomes
• Bonus claims and wagering activity

Technical Data

• IP address at registration and login
• Device type and browser information
• Session duration and activity logs
• Cookie identifiers (see Section 6)

Communications Data

• Support chat logs and email correspondence
• Any information you voluntarily provide when contacting pak804 support

pak804 collects only the data that is necessary to operate your account, process transactions, comply with our obligations, and improve the platform experience. We do not collect unnecessary data and do not ask for information we have no legitimate reason to hold.

3 How We Use Your Data

The personal data we collect is used for the following purposes:

pak804 does not use your data for automated decision-making that produces significant effects on you without human oversight. If a decision is made about your account — such as a withdrawal being flagged for review — a human member of our team will be involved in the final determination.

4 Payment Information

pak804 supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. All transactions are denominated in Pakistani Rupees (PKR).

When you make a deposit or request a withdrawal, the transaction is processed through the payment provider's own secure infrastructure. pak804 receives confirmation of the transaction outcome but does not store sensitive payment credentials — such as your full card number, JazzCash wallet PIN or Easypaisa password — on pak804 servers.

What pak804 does retain in connection with payments:

• The payment method type used (e.g. JazzCash, bank transfer)
• Transaction amount and date
• A partial identifier of the payment source (e.g. last four digits of card, or partial mobile number) sufficient to confirm method ownership without exposing full credentials
• Transaction reference numbers for dispute resolution purposes

Payment method records are retained for as long as your account is active and for a period after closure to comply with financial record-keeping obligations.

5 Sharing Your Data

pak804 does not sell, rent or trade your personal data. Your information is shared only in the following limited circumstances:

• Payment Processors: JazzCash, Easypaisa, Raast and other payment partners receive the data necessary to process your transactions. Their handling of that data is governed by their own privacy policies.
• Game Providers: Third-party game suppliers (e.g. Evolution Gaming, Pragmatic Play) may receive anonymous session identifiers to facilitate gameplay. They do not receive your personal account data.
• Identity Verification Services: Where CNIC or document verification is required, a third-party verification provider may process your documents on pak804's behalf under a data processing agreement.
• Legal and Regulatory Obligations: pak804 may disclose your data to relevant authorities where required by applicable law, a court order, or in connection with the investigation of fraud or financial crime.
• Business Operations: Trusted service providers such as hosting and infrastructure companies may access data as part of operating the platform. These parties are bound by confidentiality obligations and may not use your data for their own purposes.

Any third party that receives your data in the above circumstances is contractually required to handle it securely and in accordance with applicable data protection standards. pak804 does not transfer your personal data internationally without ensuring appropriate protections are in place.

6 Cookies & Tracking

pak804 uses cookies — small data files stored in your browser — to operate the platform properly and improve your experience. The types of cookies we use are:

• Essential Cookies: Required for the platform to function. These keep you logged in during your session, remember your language preferences, and maintain your session state across pages. These cannot be disabled without breaking platform functionality.
• Performance Cookies: Collect anonymous data on how pages are used, which features are accessed most often, and where errors occur. This helps pak804 identify and fix problems and prioritise improvements.
• Functional Cookies: Remember your display preferences and table settings in the casino and betting sections so you don't have to reset them every session.

pak804 does not use advertising or retargeting cookies that track you across other websites. Cookies used by pak804 are limited to those necessary for platform operation and improvement.

You can manage or delete cookies through your browser settings at any time. Clearing essential cookies will log you out of your session. Browser-level cookie management is the most effective way to control cookie use, as pak804 does not offer a separate cookie preference centre at this time.

7 Data Retention

pak804 retains your personal data for as long as is necessary for the purposes it was collected and to comply with legal obligations. Specific retention periods are as follows:

• Active Account Data: Retained for the duration of your active account and for a minimum of five years after account closure, in accordance with financial record-keeping requirements.
• Transaction Records: Deposit, withdrawal and betting records are retained for a minimum of five years from the date of the transaction for compliance purposes.
• Identity Verification Documents: CNIC copies and similar documents are retained for the duration of account activity and for five years after closure.
• Support Correspondence: Chat logs and email records are retained for two years from the date of the conversation.
• Technical Logs: IP addresses, device data and session logs are retained for 12 months for security and fraud prevention purposes.

When data is no longer required and retention obligations have been satisfied, pak804 deletes or anonymises the data securely.

8 Security Measures

pak804 takes the security of your personal data seriously. The technical and organisational measures we use to protect your information include:

• SSL/TLS encryption for all data transmitted between your device and pak804 servers
• Passwords stored using one-way cryptographic hashing — they cannot be read even internally
• Access to personal data restricted to staff who need it to do their jobs, governed by access controls and audit logging
• Regular security assessments of platform infrastructure
• Secure physical and cloud infrastructure with data access controls

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that affects your personal data, pak804 will notify you as required and take immediate steps to contain the breach and mitigate any harm.

You also play a role in your account security — keep your password private, do not share your login credentials, and contact support immediately if you suspect unauthorised activity on your account.

9 Your Rights Over Your Data

As a pak804 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact pak804 support via live chat or at [email protected].

10 Minors

pak804 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under the age of 18. Age verification is applied during registration and pak804 reserves the right to request proof of age at any point.

If pak804 discovers that a registered account belongs to a person under 18, the account will be closed immediately, all balances will be forfeited, and any personal data associated with the account will be deleted, except where retention is required for fraud investigation purposes.

If you are a parent or guardian and believe that a minor has registered on pak804 using false information, please contact support immediately so we can investigate and close the account.

11 Changes to This Policy

pak804 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in legal requirements, or improvements in how we explain our practices. The date of the most recent update is shown at the top of this page.

Where changes are material — for example, if we start collecting new categories of data or change how data is shared — pak804 will notify registered players via their registered email address or via an in-platform notification before the change takes effect.

Your continued use of pak804 after a policy update constitutes your acknowledgement of the revised policy. If you have concerns about any change, contact support before continuing to use the platform.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how pak804 handles your personal information, please get in touch through any of the following:

• Live Chat: Available through the pak804 platform during supported hours
• Email: [email protected] — plain text only, not a clickable link
• FAQ Page: Visit the FAQ for answers to common account and privacy questions

Privacy-related requests — such as data access or erasure requests — will be acknowledged within 3 business days. We will ask you to verify your identity before actioning any request that involves personal data. This is to protect your data from being accessed or deleted by someone other than you.

pak804 handles privacy concerns seriously. If you feel a complaint has not been adequately addressed after contacting us, you may pursue the matter through appropriate data protection channels available in your jurisdiction.